Operations Manual

Fix Industrial Breakdowns — Fast & Securely

MachineryFix is the platform that connects factories, plants, and MSME units with certified, vetted technicians — eliminating unplanned downtime and opaque repair costs.

Register Factory & Catalogue

Create a digital profile for your company. Catalogue your machines, listing make, model, purchase year, and current status for quick reference.

Raise a Service Request

Describe machine issues, enter error codes, select priority levels, and pinpoint location details via our step-by-step dispatch form.

Certified Technician Matching

Our matching system assigns a verified technician with verified experience on your specific machine controller and mechanical model.

Technician Arrives & Repairs

The technician completes safety verification on arrival, diagnoses the system, replaces damaged parts with verified OEM components, and calibrates.

Approve Work & Download Report

Perform a test run to verify the repair. Sign off on the digital job card, confirm standard rates, and download the report for audit records.

Ready to reduce unplanned machine stops?

Frequently Asked Questions

What is the typical turnaround time?+

For enterprise AMC plans, we guarantee a 4-hour dispatch SLA. Standard requests typically match within 15 minutes and dispatch under 6 hours.

How are the technicians verified?+

Every technician goes through Aadhaar identity verification, technical diploma/ITI validation, and a standardized skills test before joining the network.

What if a repair requires spare parts?+

Technicians will diagnose the issue and provide a list of required OEM parts. You can procure them yourself or request the technician to source them at cost.

Are the prices fixed or hourly?+

We use a transparent hourly rate model based on the complexity of the machine and the required skill level. Bids are provided upfront.